When working in an office or professional business environment, the IT support is easy to see and easy to find. There is typically a department of individuals that not only support the individual computers used by the staff, but they also maintain and support the computers systems and networks throughout the building or the company that they work for.
Although this is probably the standard and what people generally think of when IT or Information Technology is mentioned, but it is not the only one. IT or Information Technology is the term used to define the computer systems or the people who help to build or maintain them and the network they operate on.
There are varying ranges of support that a business gets from an IT department. If the department is dedicated to the company, meaning the company employes it's own department of IT professionals, then they handle everything related to computers. Not only that, but any cell phones, mobile devices, or anything else that is electronic is handled by that department.
Something on that scale, even for a very small company, can be enough to cripple or in some cases, completely kill the business. Companies have gone out of business for less and if these types of scenarios take place where there is no IT support, it could be the end of the road for everybody who works at the company.
One problem with doing things this way is timing. If the computer problem is a bad one and it is stopping something essential from happening, the company will have to wait for the team to arrive. This means that this essential task does not get accomplished until the computer is fixed which could take some time. Had the crew been on-site already the problem would be fixed much sooner.
Another drawback to this situation is the teams level of knowledge or understanding about the way the company works and does business. When they arrive to fix the problem they will need to be given certain information by the company in order to familiarize themselves with the company's file system, what they do, and what the computer is essential to.
Again, if the crew was an on-site crew, they would already have this information. They would know how important the system itself was to the business. They would know the file system, they would know the employees, and they would know exactly what happened to the computer, where it belongs in the network and so forth.
IT support might come in several forms, but as we can see one is not just as good as the other. This is computers that we are talking about here too. Nothing is "almost" fixed. Everything in this field is either on or off. It is either fixed or it is not. So when people who can fix things just as good as other people are hired you are not getting what you pay for.
Although this is probably the standard and what people generally think of when IT or Information Technology is mentioned, but it is not the only one. IT or Information Technology is the term used to define the computer systems or the people who help to build or maintain them and the network they operate on.
There are varying ranges of support that a business gets from an IT department. If the department is dedicated to the company, meaning the company employes it's own department of IT professionals, then they handle everything related to computers. Not only that, but any cell phones, mobile devices, or anything else that is electronic is handled by that department.
Something on that scale, even for a very small company, can be enough to cripple or in some cases, completely kill the business. Companies have gone out of business for less and if these types of scenarios take place where there is no IT support, it could be the end of the road for everybody who works at the company.
One problem with doing things this way is timing. If the computer problem is a bad one and it is stopping something essential from happening, the company will have to wait for the team to arrive. This means that this essential task does not get accomplished until the computer is fixed which could take some time. Had the crew been on-site already the problem would be fixed much sooner.
Another drawback to this situation is the teams level of knowledge or understanding about the way the company works and does business. When they arrive to fix the problem they will need to be given certain information by the company in order to familiarize themselves with the company's file system, what they do, and what the computer is essential to.
Again, if the crew was an on-site crew, they would already have this information. They would know how important the system itself was to the business. They would know the file system, they would know the employees, and they would know exactly what happened to the computer, where it belongs in the network and so forth.
IT support might come in several forms, but as we can see one is not just as good as the other. This is computers that we are talking about here too. Nothing is "almost" fixed. Everything in this field is either on or off. It is either fixed or it is not. So when people who can fix things just as good as other people are hired you are not getting what you pay for.
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